Ecommerce Fulfillment FAQs
What Is Your Same-Day Fulfillment Cutoff?
Orders received and pick-ready by 10:00 AM local are fulfilled the same business day. Rush fulfillment extends the cutoff to noon. Same-day fulfillment describes the work we control, not a guaranteed carrier pickup or delivery time.
Which Ecommerce Platforms Can You Connect?
We connect through Extensiv, which supports 100+ ecommerce ecosystem integrations. Our service includes connections for Shopify, BigCommerce, WooCommerce, and Etsy. You can also see our integrations.
Do You Offer Optional Custom Branding?
Yes. Custom branding is optional, and we work with custom mailers, inserts, thank-you cards, tissue paper, and branded tape. You can give us your specification, or we can help you choose the materials and set it up.
How Much Will Ecommerce Fulfillment Cost?
We quote the service work for your operation, including pick, pack, and insert handling. Your own iDrive account shows your landed parcel costs, with no parcel markup on our invoice. Send us one to three months of shipment data so we can show you what fulfillment would actually cost. If you ship thousands of orders a month, a sample of 500 shipments is usually enough.
How Long Does Onboarding Take?
On average, our customers go from a signed agreement to their first inventory receipt in a few weeks. That's the onboarding timeframe, separate from the daily fulfillment cutoff once orders are pick-ready.
Can You Support Amazon and Retail Alongside DTC Orders?
Yes. We offer FBA prep and Amazon channel support, plus B2B, wholesale, and retail distribution. Those services can run alongside your direct-to-consumer fulfillment through our two-coast operation.