Service · /services/e-commerce-fulfillment/

Ecommerce Fulfillment Services for Growing Brands

Orders in and pick-ready by 10:00 AM local time are picked and packed the same business day.

1

99.9%

order accuracy across both warehouses

2

99.3%

on-time ship rate

3

100+

ecommerce ecosystem integrations through Extensiv

What Our Ecommerce Fulfillment Includes

We connect your sales channels, pick your orders, and pack them to your brand's specification. One service agreement covers both buildings.

1

Same-day fulfillment

Orders received and pick-ready by 10:00 AM local are fulfilled the same business day.

2

Rush fulfillment

A noon local cutoff for rush fulfillment.

3

Store integrations

Shopify, BigCommerce, WooCommerce, Etsy, and other ecommerce connections through Extensiv.

4

Branded packaging available

Custom mailers, inserts, thank-you cards, tissue paper, and branded tape to your specification.

5

Inventory visibility

Real-time inventory across both buildings, with levels pushed back to your storefront.

6

Tracking

Tracking number sent back to your sales channel after label is created

7

Service pricing

Pick, pack, and insert-handling fees itemized in your proposal.

8

Parcel billing

Your landed parcel costs visible through your own iDrive account, with no parcel markup on our invoice.

A low pick fee tells you only part of the cost.

Send us your shipment data and we'll show you what fulfillment would actually cost, including if the answer is that you should stay where you are.

Send Us Your Shipment Data
Warehouse shelving with yellow storage bins

How Your Orders Move from Store to Carrier

  1. 01

    We Bring the Order into Our System

    Your order syncs from your connected storefront into our warehouse management system. Gift messages, shipping methods, and other channel-specific rules can come through with it. What carries over by default depends on the integration, and custom development can bring these details over on any connection.

  2. 02

    We Route the Pick

    If you sell on Shopify and keep inventory in both buildings, orders route to the warehouse closest to the destination ZIP. Multi-SKU orders are grouped into a single pick wave.

  3. 03

    We Pack to Your Brand's Specification

    We use the mailer, inserts, and packaging you've specified, and your packing instructions guide how we prepare each order. Many brands also lean on us to help choose their packaging and set up those instructions.

  4. 04

    We Hand Off to the Carrier

    We use the carrier and service level set for your order. Tracking goes back to your sales channel so your customers can follow delivery.

Why Growing Brands Choose Our Fulfillment Team

1

You Can Reach the People Running the Work

We're an operator-led third-party logistics (3PL) company, and the company you contract with also runs the warehouse. When something needs attention, you can talk to someone who understands the floor and has the authority to make a decision.

2

You Get Two Operating Coasts Under One Agreement

Our Ontario, California and Kernersville, North Carolina locations let us place inventory closer to customers on both sides of the country. We use your shipment data to see how that footprint fits your order mix.

3

Your Packaging and Other Channels Stay with One Partner

Your branded packing can sit alongside kitting, FBA prep, and B2B and retail fulfillment. You can build the service mix around how your business sells today and what it needs next.

What Two-Coast Fulfillment Changed for One Brand

Our published analysis of 250,000 parcels looked at a consumer goods brand shipping nationwide from South Florida.

1

32% to 93%

Once inventory was split across North Carolina and California, the share of orders within three-day ground reach rose from 32% to 93%.

2

3.8 days to 2.6 days

Average transit time dropped from 3.8 days to 2.6 days.

3

565 miles

Orders also traveled shorter distances. With one node, they averaged 1,306 miles to the customer; with two, the average fell to 565 miles.

4

about 30%

Total parcel spend fell about 30%. Roughly 7 percentage points came from geography and 23 from consolidating nine carriers onto one rate card.

That was one brand's result, shaped by its shipment profile and carrier mix. We'll run the analysis on your orders instead of assuming the same outcome for your business.

What Customers Say

"Easy to work with, excellent customer service, and quick turnaround time!"

Google review excerpt, Ontario location.

Ecommerce Fulfillment FAQs

What Is Your Same-Day Fulfillment Cutoff?

Orders received and pick-ready by 10:00 AM local are fulfilled the same business day. Rush fulfillment extends the cutoff to noon. Same-day fulfillment describes the work we control, not a guaranteed carrier pickup or delivery time.

Which Ecommerce Platforms Can You Connect?

We connect through Extensiv, which supports 100+ ecommerce ecosystem integrations. Our service includes connections for Shopify, BigCommerce, WooCommerce, and Etsy. You can also see our integrations.

Do You Offer Optional Custom Branding?

Yes. Custom branding is optional, and we work with custom mailers, inserts, thank-you cards, tissue paper, and branded tape. You can give us your specification, or we can help you choose the materials and set it up.

How Much Will Ecommerce Fulfillment Cost?

We quote the service work for your operation, including pick, pack, and insert handling. Your own iDrive account shows your landed parcel costs, with no parcel markup on our invoice. Send us one to three months of shipment data so we can show you what fulfillment would actually cost. If you ship thousands of orders a month, a sample of 500 shipments is usually enough.

How Long Does Onboarding Take?

On average, our customers go from a signed agreement to their first inventory receipt in a few weeks. That's the onboarding timeframe, separate from the daily fulfillment cutoff once orders are pick-ready.

Can You Support Amazon and Retail Alongside DTC Orders?

Yes. We offer FBA prep and Amazon channel support, plus B2B, wholesale, and retail distribution. Those services can run alongside your direct-to-consumer fulfillment through our two-coast operation.

See What Fulfillment Would Actually Cost

Send us 12 months of shipment data to see what fulfillment would actually cost. We'll reply within one business day, and the next step is a call with Mark.

Send Us Your Shipment Data